The project Flexible intends to examine consumer experience of load balancing on the electrical grid and their
experience of small scale production of electricity. The goal is to understand how the experience may be made
attractive and meaningful and how consumer motivation may be triggered. How may touchpoints with consumers be designed to inform, engage and facilitate posititve consumer behaviour from the perspective of the energy system and still entail increased effort from the perspective of the consumer? This will be examined through visualisation of design examples, prototypes, and future user scenarios. Results will be communicated and evaluated by stake­holders and will provide a basis for future product and service development.